{"id":3,"date":"2025-12-22T10:01:29","date_gmt":"2025-12-22T10:01:29","guid":{"rendered":"https:\/\/ramyhanypharmacy.com\/?page_id=3"},"modified":"2026-02-05T17:23:33","modified_gmt":"2026-02-05T17:23:33","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/ramyhanypharmacy.com\/ar\/privacy-policy\/","title":{"rendered":"Terms, Conditions & Privacy Policy \u2013 Dr. Ramy Hany Pharmacy"},"content":{"rendered":"

This document governs your access to and use of the services provided by Dr. Ramy Hany Pharmacy<\/strong>. By using our app or website, you confirm that you have read, understood, and agreed to these terms.<\/p>\n\n\n\n

Section 1: Service & Usage Terms<\/strong><\/h2>\n\n\n\n
    \n
  • Eligibility<\/strong>: This service is provided for users aged 16 years and above<\/strong>.<\/li>\n\n\n\n
  • Purpose<\/strong>: You may use the platform to browse products, manage your account, and access our “Ask a Pharmacist”<\/strong> consultation feature.<\/li>\n\n\n\n
  • Prescription Policy<\/strong>: Prescription-only medications (POM) are not available for purchase online<\/strong> via the platform.<\/li>\n\n\n\n
  • Medical Insurance<\/strong>: We accept medical insurance<\/strong> for eligible purchases through the app\/service.<\/li>\n\n\n\n
  • Account Security<\/strong>: You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.<\/li>\n<\/ul>\n\n\n\n

    Section 2: Ordering & Delivery Policy<\/strong><\/h3>\n\n\n\n
      \n
    • Minimum Order<\/strong>: There is no minimum order value<\/strong> required for delivery.<\/li>\n\n\n\n
    • Delivery Areas<\/strong>: Services are available in certain designated areas<\/strong> only.<\/li>\n\n\n\n
    • Fees & Timing<\/strong>: Delivery fees are determined by the specific delivery area<\/strong>, with an average delivery window of 2 hours<\/strong>.<\/li>\n\n\n\n
    • Availability<\/strong>: If an item is out of stock, we may offer a substitute or cancel the item.<\/li>\n<\/ul>\n\n\n\n

      Section 3: Return & Refund Policy<\/strong><\/h3>\n\n\n\n
        \n
      • Timeframe<\/strong>: Requests for returns or exchanges must be made within 14 days<\/strong> of receipt.<\/li>\n\n\n\n
      • Condition<\/strong>: Items must be unused, in original packaging, and in resaleable condition with proof of purchase.<\/li>\n\n\n\n
      • Non-Returnable Items<\/strong>: For safety reasons, we do not accept<\/strong> returns for:\n
          \n
        • Refrigerated medications.<\/li>\n\n\n\n
        • Unsealed sprays or cosmetic products.<\/li>\n\n\n\n
        • Baby milk.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
        • Refund Method<\/strong>: Approved refunds will be processed via store credit<\/strong> or cash pick-up<\/strong>.<\/li>\n\n\n\n
        • Damaged Orders<\/strong>: Please notify us within 4 hours<\/strong> of delivery if you discover damaged items.<\/li>\n<\/ul>\n\n\n\n
          \n\n\n\n

          Section 4: Privacy Policy<\/strong><\/h3>\n\n\n\n
            \n
          • Data Collection<\/strong>: We collect personal information including your name, phone number, and shipping address to fulfill orders and provide support.<\/li>\n\n\n\n
          • Data Usage<\/strong>: Collected data is used to provide services, process insurance claims, notify you of changes, and prevent illegal activity.<\/li>\n\n\n\n
          • Disclosure<\/strong>: We may disclose data if required by law or to protect the safety of our users and property.<\/li>\n\n\n\n
          • Data Security<\/strong>: We use commercially acceptable means to protect your data but cannot guarantee 100% absolute security over the internet.<\/li>\n\n\n\n
          • Children’s Privacy<\/strong>: We do not knowingly collect data from children under 16; such data will be deleted immediately upon discovery.<\/li>\n\n\n\n
          • Deletion Requests<\/strong>: You may request the deletion of your account or data by contacting our customer service.<\/li>\n<\/ul>\n\n\n\n

            Section 5: Contact Information & Branches<\/strong><\/h3>\n\n\n\n

            Heliopolis Branch (Dr. Nancy Nabil)<\/strong>: 4 El-Atari Ibn Dafe St., Roxy (Behind Cleopatra Hospital).<\/p>\n\n\n\n

            Phone\/Hotline<\/strong>: 01014349476.<\/p>\n\n\n\n

            Main Branch<\/strong>: 68 El-Arbaeen St., behind Badr Garden, Gesr El Suez.<\/p>","protected":false},"excerpt":{"rendered":"

            This document governs your access to and use of the services provided by Dr. Ramy Hany Pharmacy. By using our<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ramyhanypharmacy.com\/ar\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ramyhanypharmacy.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ramyhanypharmacy.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ramyhanypharmacy.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ramyhanypharmacy.com\/ar\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":2,"href":"https:\/\/ramyhanypharmacy.com\/ar\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":29688,"href":"https:\/\/ramyhanypharmacy.com\/ar\/wp-json\/wp\/v2\/pages\/3\/revisions\/29688"}],"wp:attachment":[{"href":"https:\/\/ramyhanypharmacy.com\/ar\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}